Deskside Support Engineer (Level 3)

Permanent job based in Dublin City Centre

Job ref: BBBH13118

Our client is a very high profile multinational technology company with a significant presence in Ireland. Right now; they require an experienced Deskside Support (Level 3) engineer to work with one of their key Dublin based clients.

This will be a permanent job supporting one site (however, there may be a requirement to support other sites as required - holiday cover etc.)

This is a Level 3 Desktop End User workspace support role (supporting PC hardware, software) and requires knowledge of how networks work, printer setup skills etc. Suitable applicants will have a minimum of 4+ years Desktop Support with excellent troubleshooting skills and Network / Infrastructure support (cabling, racking, vendor escorts, following documented and established procedures in comms rooms etc.)

Duties:

* Monitor ticket queues - making sure assigned work is responded to / resolved in line with established SLA's
* Comply with Team Lead in relation to client and internal Health and Safety trainings and compliance requirements
* Asset Management - management of tasks relating to asset database
* Desk moves, new user setups
* Cabling - network port patching and tracing
* Network connectivity troubleshooting
* Application troubleshooting
* Remote access setup and troubleshooting
* Hardware - understand and resolve issues with hard disk encryption, corruption, space issues, etc

Essential Skills & Qualifications:

* Previous experience of Desktop (Level 3) support
* Strong Troubleshooting and Analytical skills as well as good multi-tasking abilities (required)
* Very strong customer facing skills
* Ability to work effectively under pressure
* Energetic individual required to keep up with tasks in a rapidly expanding physical environment

Desirable Skills:

* Infrastructure Support experience (Switches, Servers, Wireless Access Points)
* Microsoft qualifications would be useful (not essential), Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)

Interested in this opportunity?

Apply today for more information:
Submit your CV (in a Microsoft Word format) today!

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