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Desktop Support Engineer – Dublin Based Contract

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
€150 to €200 per annum
Reperio Human Capital Ltd
Job Ref:

Desktop Support Engineer - Dublin Based Contract

I have an open position with a leading Fintech company based in Dublin CC. This is a 6-month daily rate with a well respected company. Be sure to get your CV forward for this one.

Some of your key responsibilities will be:

* Providing Level 2/3 IT support, via phone, face to face, email or remotely.
* Troubleshoot software and hardware issues in a Windows based environment (Office Suite, Active Directory, Exchange, Windows 10, Windows Sever, SCCM, VMware, VoIP, Network, etc.)
* Perform user account administration maintaining user access in the various Systems and Software
* Deploy software updates through SCCM, using reporting and analysis functionalities
* Troubleshoot SCCM back-end systems issues
* Updating clients on progress during problem resolution
* Maintain Knowledge base to facilitate prompt resolution of incidents
* Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume.
* Liaise with Tiers 1 & Tiers 3 teams, Vendors and Suppliers
* Proactively work on Incident Management and Business Continuity plans
* Provide Technical documentation
* Up-skill members of L1 team, and grow from you interaction with L3 team

What's in it for you?

* Work within core business hours
* Work on Level 2/3 and more complex issues
* Opportunity to lead changes and improve processes and Incident Management
* Friendly team culture
* Lovely and approachable Manager
* Structured ITIL environment

If this sounds like your perfect role, please take this opportunity to get in contact with me so that we may confidentially discuss this further.

Key Words: IT Engineer, Windows Support, Windows Engineer, ITIL, Level 2, Level 3, VMware, SCCM, VoIP, Windows 10, O365, Office 365

Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3000
Contact: Sean Devine

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