Software Support Technician - 2018

Our client, based in the IFSC, is looking to hire a Support Technician to help deliver world-class customer service to their customers.

You will be responsible for the day to day support and maintenance of Customers and in-house systems.

Furthermore, the role includes the following responsibilities:

* Provide support to customers via Email/Phone/Customer Support Portal

* Resolve all customer support requests within agreed SLA times.

* Track time accurately on all Support Issues.

* Document all support issues in our CRM.

* Provide support to the development team on resolving complex application/ system issues.

* Implement automation of support tasks where possible.

* Work with the Support Manager to enhance and improve our customer service processes and procedures.

* Provide help and advice to customers on our products and services.

* Work on "small" development projects, from concept to delivery

* Document processes and procedures where applicable.

* Keep up to date on trends in technology.

* Maintain internal systems/servers.

Essential Skills & Experience (key competencies)

* Experience

* 3 + years in a technical support role.
* Experience with Linux/Windows servers.
* Experience with Apache/IIS web server technologies.
* Experience troubleshooting Web-based applications (PHP/JavaScript/JQuery)
* Bachelor's degree or higher, computer science, engineering related field or related experience in a tech field.

* Essential Skills
* Exceptional analytical skills and able to investigate issues thoroughly

* Be motivated with a thirst for learning and self-improvement.
* Linux/Windows server administration
* Web server technologies (Apache/IIS/Caching)
* PHP/JavaScript
* Database technologies MySQL, MS SQL(Oracle an advantage)
* LAMP, WAMP, XAMP stacks
*

* Advantageous Skills

* Amazon Web Services experience
* Experience with SugarCRM 7
* Knowledge of GIT
* ElasticSearch/Redis experience

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