Desktop Support Technician

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary:
€110 to €120 per day
Posted:
14/05/2018
Recruiter:
Morgan McKinley
Job Ref:
BBBH695272

DESKTOP SUPPORT TECHNICIAN

Duration: 2 month contract

Location: Sandyford, Dublin South

Reporting to: Desktop Support Team Leader

Scope of the role:

This is on-site support position based in the Dublin Office of a large global company with offices in UK and US. The role will be responsible for providing quality desktop support service including desk-side break-fix repair, remote support and fulfilling requests for new hardware and software.

Responsibilities:

* Enter, update and close all support activity into the ticketing system within the SLA.
* Provide excellent customer service both desk side and remote including triage and escalating tickets
* Provide HW/SW support, repair, deployments, imaging, migrations, installs-moves-adds-changes-upgrades & connectivity issues.
* Perform email account maintenance & minor network administration - active directory etc.
* Provide basic telephony handset support and extension administration.
* Basic support of mobile devices.
* Basic support of hardware/software for development and print servers
* Design, implement, and document procedures and scripts to automate process
* Provide support for Cloud based apps and client software such as Office 365 including SharePoint, Onedrive and Office Apps
* Support/configuration of Tablet / Smartphone technologies and apps including Surface, iPad, iOS, Windows

Skills:

* Solid experience of PC support in a medium or large corporate environment.
* Excellent Customer Services skills both in person and over the phone or written via a remote session / email / Chat client etc.
* Skilled in the installation and configuration of a wide range of current industry operating systems, software & utilities including operating systems (Windows/MAC OS) and Microsoft Office in a coprorate environment.
* Experience in the administration of user accounts and properties - creation, deletion and maintenance etc. Basic Active Directory experience.
* Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration etc.
* Physically able to safely lift and carry 50 pounds (23Kg) to move, install, unpack PC equipment
* Familiar with online meeting platforms like Cisco Webex and Skype for Business.
* Networking, and A/V experience a plus.

The Company - Dun & Bradstreet

Life at Dun & Bradstreet is changing - for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. The Company's purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, apply now!

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

Contact Details:
Morgan McKinley
Tel: 00353 (1) 4321567
Fax: 00353 (0) 1 4321505
Contact: Barbara Donatini

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