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2nd Level IT Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
East Ireland
Salary Description:
Job Ref:

itContracting are seeking applications for a 2nd Level IT Support Engineer. This is a permanent position based with our client in Longford.

The primary focus of this role is to support IT requirements of the business as they are logged in a central Service Desk system, to act as a point of contact for stakeholders for new developments, escalations, outages and downtimes relating to IT services and to train and share knowledge with users and colleagues as and when required.

Core Function

* Administration of the Service Desk, Incidents, Service Requests, Change Requests etc.
* Ensuring all service requests are being documented, followed up and closed to completion within a reasonable time.
* Monitoring aging tickets and actioning those before they are escalated.
* Central point of contact for clients accessing the IT / IS support resources.
* A central point of contact during system outages.
* Perform IT Audit function as required and also work with Internal or External IT Auditors
* Contribute to the development of SOP's and Policies.
* Manage and deliver projects as assigned and owned by you.

* Undertake tasks to research new or existing systems and the continuous improvement of new or existing systems.
* Engage with other sites as and when needed to support and collaborate on IT issues
* Work on other IT Projects when requested.
* Make recommendations regarding our IT Systems.
* To train members of staff in IT related topics where needed
* Provide a backup support for other roles as required to reduce single man dependency gaps.

Skills Required

* 3+ years working experience in an IT environment (required)
* A firm understanding of: Microsoft Operating System Administration, Virtualization, Firewall and Switching principles
* Information Technology Qualification
* Team working, Good communication, Good Documentation and Organisational Skills.

For more information please apply here or contact Michal Gawronski ( +353 1 4396811 or michal dot gawronski at itContracting dot ie )

Evros/ itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Ref: ITC2123

Contact Details:
Tel: +353 1 4396811
Contact: Michal Gawronski

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