Deskside Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Job Ref:

itContracting are seeking immediate applications for an Desktop Support Engineer, this is a long term day rate contract position based in Dublin 4.

* Will act as a member of the Global Service Desk team focused on the resolution of end user requests - ensuring both accuracy and timely closure of issues.
* Act as a team member focused on improving current mobile, desktop systems, file system, printing, VoIP, and Video Conference services for local end users.
* Working knowledge on the delivery of desktop services through Microsoft SCCM 2012 R2

* OS imaging
* OS patching
* Asset management
* Packaging of end user applications
* Day-to-day systems management and reporting

* Provide exceptional service delivery to all customers, internal IT staff and executives inside and outside the organization.
* Input into development, maintenance and review standard operational procedures.
* Works closely with other IT teams when required acts in senior roles on projects
* Support of Mobile Devices
* Support of virtualized desktop environments
* Support of end user mobile and desktop security
* Support of VoIP and Video Conference Systems
* Strong desire to develop and increase business awareness and IT knowledge

Key Competencies

* Technical Knowledgeable

* Strong understanding of MS technologies and Cisco unified communication tools
* Good familiarity with iOS and Android mobile platforms
* Able to identify issue and assist in the enhancement or improvement of IT systems.
* Able to navigate easily in a Microsoft Active Directory environment.
* Proficient in the troubleshooting functionality of complex technical services on and off premise
* Good working knowledge of infrastructure technologies with focus placed on troubleshooting of end user issues.

* Team Player

* Able to collaborate with colleagues in a team oriented environment
* Strong desire to develop and increase team knowledge

* Communication

* Excellent oral and written documentation skills
* Able to articulate complex technical issues in a way that is easily understood by non-technical team members.
* Ideal candidate will have experience in dealing in a shared services environment

* Quality / Value

* Continuously improves system, process and knowledge
* Seeks out ways to streamline and automate technical processes.
* Works to better their technical knowledge through their own avenues - online training, technical whitepapers, professional organizations, etc.

Additional Qualifications

* Microsoft Certifications relevant to position - MCITP, ITIL, etc. or minimum 3+ years' work experience in a corporate environment.


Contact Details:
Tel: +353 51 339900
Contact: Paul Evans

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