This front line Software Support role offers opportunities to gain experience in Technical Support, installation and training and to work outside the office as experience develops. The role combines a mix of technical expertise, troubleshooting skills and a superior customer service attitude.
Responsibilities will include:
Identify, resolve, log and follow up all client queries.
Installation of our software and provision of training.
Providing customer care via telephone and remote access support.
Ideally applicants will have experience and be confident supporting software applications in the Electronic Point of Sale or Stock Control categories however experience of complimentary applications such as Accounts, CRM or ERP will also be considered. They will have strong customer service focus combined with the ability to discuss solutions and liaise with both technical and non-technical staff.
While not absolutely necessary the following will be considered an advantage.
Work experience gained in a retail environment.
Knowledge of SQL.
Knowledge of Microsoft operating systems.
Knowledge of networking.
A third level qualification in IT, Business or a related discipline.
Full product training will be given
Applicants must be eligible to work in the Republic of Ireland and be able to travel as required throughout Ireland and possibly abroad. As there is a high level of interaction with customers both over the phone and in person, fluency in English both spoken and written is a requirement. Own vehicle and full driving licence not required but would be considered an advantage (expenses will be reimbursed).
Established in 1996, Retail Integration develop and supply the “Meridian” Electronic Point of Sale (EPOS) solution. Our products are used by household names in Retail throughout Ireland. As a result of continued growth and establishment of overseas markets we are currently expanding our support and Installations team.
Location: Located at our offices in Centrepoint Business Park, Dublin 12
Salary: €35K - €40K depending on experience and opportunities for advancement.