IT Project Manager (CRM)
Dublin (Cloghran)
MS Dynamics CRM, SalesForce, SAP

Reference: 917168FK
Sector: Electrical Services
Location: Co. Dublin
Start: ASAP
Job Type: Permanent

Introduction:
Our client is embarking on a major strategic project to align CRM processes, standards and technologies across their five Divisions. The project will seek to align the business' Front Office Processes to Back Office processes - together with alignment with the Group's overall Digital Transformation Strategy. In addition, the programme is responsible for redefining business processes to ensure adherence to industry best practice. This is a complex project involving a combination of internal and external stakeholders and project team members. This includes external companies providing consultancy and development resource - as well as internal resources from both the Group IT Department and key personnel at BU and Divisional level.

Role:

* Organizing and managing all phases of the project to ensure on-time completion
* Business processes definition - Documenting AS-IS and TO BE work flows
* Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products
* Interfaces - identify and work with the development stream to specify and develop necessary interfaces, and testing with appropriate 3rd parties or internal teams
* Training - write detailed training material and undertake end user training

Skills / Experience:

* A degree level qualification or higher in a relevant discipline.
* Project Management Qualification (Prince 2 - Foundation / Practitioner - or other recognised Project Management Qualification)
* Demonstrate a strong knowledge of the Front Office, CRM and Sales Processes
* Experience of implementing CRM Solutions (MS Dynamics CRM, SalesForce, SAP)
* Experience of Project Managing significant CRM or other IT Projects
* Ability to review existing business processes and make recommendations for areas of improvement
* Ability to work with an IT team to turn business requirements into system specifications
* Handover / knowledge transfer / training to business users
* Strong written skills
* Ability to communicate complex ideas simply
* PC literate, experience of Microsoft Office especially MS Word and PowerPoint
* Experience of presenting on a 1:1 basis and to groups
* Determined to identify solutions and prepared to overcome obstacles to follow through plans to completion; focussed on delivery
* Appreciation of the role of systems within business operations

Desirable skills:

* Experience in working in large transformational programmes
* Working knowledge of MS Dynamics CRM
* Working in cross-functional teams
* Working in multi-national / multi-lingual teams
* Understanding of the impact of major transformational change
* Experience of working using an Agile methodology (tools and techniques).

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