Data Analyst (Operations) 

The purpose of this role is to drive improvements in operational performance and efficiency for the clients business.
and its customers by providing insight to the business through accurate, timely and relevant analysis and reporting of operational data. 

The role holder will be an expert or become expert in the use of the Company IT systems for analysis, including the

 Targit Business Intelligence system and custom tools. 

A key objective of the role will be to ensure the timely availability of clear information and performance indicators to support live operation.

It will also be a requirement of the role to develop an in-depth knowledge of the Company operation and customer requirements and to assist in the testing
 and delivery of new technology projects.

 

Key Responsibilities

Validating the accuracy and integrity of data from source to use in reporting and analysis, for current and new data 

sources

Ensuring the Company is extracting maximum value from data within operational systems

Ensuring that analytics and reporting is aligned with the priorities outlined by the Operations senior team and the 

Company Strategy

Identifying and utilising the appropriate data sources and analytics and data visualisation tools for each analysis

Identifying key business insights and opportunities for improved operational performance and customer experience for 

customers and users of the service.

Ensuring that high level reporting and analyses are designed to be always available and that in-depth analyses are 

repeatable

Developing and producing reports and analysis focused on identifying opportunities to improve performance and 

efficiency

Designing and scheduling reports for various levels of the organisation

Ensuring awareness within the business of the opportunity for automated reporting

Ensuring that report design and analysis include insights or recommendations that will enable targeted action

Ensuring that existing reports and analyses are regularly review, updated and improved upon

Preparing analyses and reports on request and distributing or presenting outputs as appropriate

Supporting the development of Targit and other systems used for BI and data analysis

Assisting in the testing and delivery of new technology projects

 

Knowledge, Skills and Experience

Relevant third level qualification

Experience of or a qualification in Business Process Improvement

Strong communication and team work skills

Sound judgement and clear thinking

Ability to think strategically

Ability to manage strict deadlines and timely reporting

Ability to work with analytics tools and complex data sets

Strong understanding of IT business systems

Experience in a customer focused and service driven organisation

Experience with predictive analytics

Experience in data mining and discovery

Development of reporting package