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CRM Business Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Dublin City Centre
Salary Description:
FRS Recruitment
Job Ref:

The ideal Business Analyst will have a strong commercial acumen with business analysis, customer relationship management, business development, process mapping and functional documentation. The Business Analyst will have a minimum of 5 years experience as a Business Analyst or Project Manager. The Business Analyst will also have solid knowledge of Waterfall, SCRUM and/or Agile development.

Ideal Knowledge & Skills Include:

* Experience in a client-facing role
* Expert Ms Office knowledge and Ms Dynamics CRM experience ideal
* Experience documenting business processes and implementation
* Possess strong business analysis, customer facing and problem solving skills
* A CRM focus is preferred

Key Duties / Responsibilities:

* Generate As-Is process maps and identify process movements
* Documenting business requirements and managing requirements
* Review, create and implement data and functional design for relevant solutions
* Use design and implementation tools to create model solutions
* Ensure integrity of data flows and distribution across various transaction pipelines
* Support customer proposals for the delivery of new e-Business services
* Provide Business data exchange consultancy/expertise to customers
* They will also have a proven track record in analysis and providing insights

Contact Details:
FRS Recruitment
Tel: 00353 (0)86 1301789
Contact: Idah Chimulu

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