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Application Hardware Support

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
04/01/2018
Recruiter:
Gempool
Job Ref:
01022018

Responsibilities * Actively monitor, log and respond to production application/hardware incidents * Reduce the team's average MTTR time through ITIL * Drive Incident and Problem ticket root cause analysis and resolutions. * clear understanding of electronics, network, database management and operating systems. * Collect and document data on hardware performance, problems and failures * Communicate with Customer Care Reps, Hardware Engineers and Field Installation Techs on resolving technical problems and issues * Work with hardware vendors to resolve issues and drive improvements * identify and resolve hardware/in-field issues * Perform duties as assigned by team manager Essential Skills & Experience * 2-4 years Application or Hardware Support Role - Degree in Computer Science or Electronic Engineering * Extensive experience in 12/24V vehicle installation & aftermarket practises. * Vehicle Wiring knowledge, electronic diagnostic practises and general understanding of automotive schematics. * Cell knowledge of Modem, SIM and APN configuration experience * SMS/UDP comm knowledge * Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewers * Knowledge of SQL Database to run queries * Knowledge of Application monitoring tools a plus * Arduino/Raspberry pi experience for testing and data a plus * Knowledge of Scripting tech Desired Behavioural Attributes * excellent communication skills * strong analytical and problem solve skills with logical thinking. * Works well in a team or as an individual. * Empathy for customer needs and technical difficulties * Intuitive and success driven

Contact Details:
Gempool
Tel: 01-9052420
Contact: Joshua Buckles

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