Application Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary Description:
Negotiable
Posted:
17/11/2017
Recruiter:
Allen Recruitment
Job Ref:
BBBH11064

Application Support

Based in the heart of Dublin's Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.

They require an Application Support Representative with Learning Management System incident management tool/content management system knowledge and a degree in a relevant area.

Initially on a 6-month contract, this role will include troubleshooting of Learning Management Systems and support.

Job Reference: BBBH 11064

What would a general day involve?

* Serve as the contact for LMS escalations such as: Access issues, Widget page issue, Course content issues (broken link, images, navigation, etc).
* Conduct LMS support requests, troubleshoot and escalation.
* Liaise with other relevant teams and resolve customer issues.
* Ensure efficient resolution of technical challenges.
* Deliver operational support such as responding to internal/external queries related to training schedules, course registrations, payment processing, LMS login, content update.

What are the required skills?

* A degree in a relevant field
* Experience in LMS/incident management tool/content management system.
* Experience in support and troubleshooting technology surrounding video conferencing.
* Excellent oral and written communication skills.
* Strong time management and customer support abilities.
* Capable of positively contributing in a fast-paced environment.
* Expert conflict resolution and dealing with escalations skills/
* Basic HTML and Javascript experience is an advantage.

What are the benefits?

* Competitive Salary, with great onsite benefits including free canteen, gym, swimming pool, unlimited (top class) coffee, tea, soft drinks and much more.
* Work with the latest tools and technologies.
* State of the art modern office.
* The experience of working with a company that will make your CV stand out from the crowd.
* 25 days' annual leave (pro-rata) plus paid bank holidays.
* A name like our clients on your CV will open doors in the future.

Interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!

OR

Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website - www.allenrec.com

Please don't hesitate to contact any of our team with any questions you may have on Email:

Contact Details:
Allen Recruitment
Tel: 353 1 6694058
Contact: Amy McCabe

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