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Junior Technical Support Engineer

Job Category:
Software Developer/Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
Central Dublin
Dublin 2
€27,000 to €30,000 per annum
Job Ref:

Job Summary

Junior Technical Support Engineer required for a permanent position in Dublin city centre. The suitable candidate will need excellent communication skills, both written and oral, excellent customer service skills, the ability to problem solve, see issues through to their resolution and work to prevent re-occurrence. You will need an avid interest in technology.


Manage the service desk incidents and ensure they’re brought to a conclusion
Provide day to day support of our Customer Application needs
Help to ensure all Customer SLAs are met
Resolving 2nd line service desk issues received from the customer
Investigate service desk issues prior to escalating them to the next level
Assisting with software rollouts and across the group
Liaise with service manager to report on support issues
Ensure high standards of customer services are maintained
Working as part of a dedicated team
And as a team member you will also have:
Excellent Desktop, laptop and other user device support
Strong Interpersonal skills with ability to support and communicate with users on all levels
An excellent problem solver with strong analytical skills
Ability to work on own initiative
Ability to work effectively as a member of a team
A strong desire and ability to learn new technologies

Required education:
Bachelor's Degree in any discipline OR Diploma in computer science or related discipline

Required Experience:
Minimum 1 years' experience of working in a Service Desk or similar role

Required Skills:
Experience with some of the following: C#, ASP, ASP.Net, MVC

Desirable Skills:
Software Testing
Azure Knowledge

Contact Details:
Tel: 01 681 4098
Contact: TEKenable

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