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Field Applications Engineer

Job Category:
Software Developer/Engineer
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Limerick
Location:
Limerick
Salary Description:
Negotiable
Posted:
25/10/2017
Recruiter:
FRS Recruitment
Job Ref:
FRS 25895

Field Applications Engineer

Our ideal candidate will come from a software support or development background. The role offers technical challenges and learning opportunities which will suit a self-driven individual with a natural ability to assist and support our valued customers. This role will be based in Limerick, Ireland with opportunities for international travel.

PRINCIPAL RESPONSIBILITIES

* Provide technical support for a variety of software/ hardware based solutions
* Deliver a high quality of customer service
* Maintain close and effective interaction with internal teams
* Provide on-site support and professional services to strategic customers
* Participate in customer solution design and project planning
* Install and commission customer solutions
* Conduct solution acceptance testing and handover
* Design and deliver customer training
* Create and maintain customer support documentation
* Provide internal and customer reports/metrics

SKILLS AND EXPERIENCE

You should possess a high level of spoken and written English; have a relevant degree with 5+ year's industry experience; and a proven background in the following aspects:

* Ability to troubleshoot and prioritise effectively in a multi-tasking environment
* Database installation and administration (MySQL, Oracle)
* Development/Scripting skills - Perl, Bash/Shell, Java-Script
* Installation and operation of Virtualised platforms (VMware)
* Linux installation and administration
* IP LAN/WAN design and administration
* Web Service configuration/administration
* Excellent oral and written communications skills
* Natural personality attributes to enable delivery of 'best in class' customer service
* Ability to appreciate customer requirements and expectations

Previous knowledge of technologies such as elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest.

Contact Details:
FRS Recruitment
Tel: 00353 867838584
Contact: Carl Casey

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