Support Engineer – Professional Services – Dublin City

To be based in Dublin 2, a Professional Services firm requires a mid-level Support Engineer (MS Suite and Certs) to join their Support Function on a permanent basis. The company has over 500 employees in EMEA and the Support Engineer (reporting to the Support Manager) will be responsible for;

·      Identifying, documenting and escalating (if appropriate) 1

st

and 2

nd

line issues, both on a ticketing and an ad hoc basis

·      Software and hardware troubleshooting

·      Maintaining a highly professional attitude while fixing technical faults

The ideal candidate will have;

·      At least three years of post grad (IT Qualification) support and/or administration experience

·      Native level of English, written and spoken

·      Ideally a track record of working in a Professional Services firm

·      Microsoft Certifications

·      Experience with Windows 7/10, Office 2010, telephony, Active Directory

·      General hardware and software issue resolution

To learn more about the role and client, please forward your CV stating required salary and availability.

Please note, we can only accept applicants eligible to work in the EU and as this role will be filled quickly, priority will be given to candidates already in Dublin.