Technical Support Engineer

Hands-on position for someone who has strong applications experience and a technical aptitude with a keen interest in learning and improving new systems.

The Role:

* Take a Production Support role for all operational applications, systems and software environments across vendors and internal hosted infrastructure
* Ability to handle issue queues and prioritise critical issues and keep those effected informed with regular updates
* Document standards, processes and procedures relating to best practices, issues and resolutions
* Respond to system generated alerts/escalations relating to any failures in the service environment
* Utilise Jira, Slack, and other operational and collaboration tools to work with internal resources to provide timely incident/request response and support
* Participate in the product development process by contributing operational requirements, and provide input of the impact of system features on the operational work flow
* Participate in Production Support functions, such as 24×7 on-call coverage as needed

Skills & Experience

* Experience working with Java based web servers and applications
* Experience working with Linux environments
* Interest in Network Systems would be desirable, but experience is not essential for the role.
* Background working with relational database systems such as SQL Server, Oracle and MySQL
* Hands-on proficiency in scripting languages such as SQL, Shell scripting
* Flexible to work shift

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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