Senior IT Infrastructure Engineer
This is a key role within Evros Technology Group requiring a blend of abilities including a strong understanding of ICT technologies and great customer facing skills.
This role would ideally suit someone with a technical background who has excellent customer management skills and enjoys getting out in front of customers, or indeed someone with a technical sales or account management background who is very strong technically and has the desire to advance their technical understanding.
* Work with technical experts and business teams to create and support optimal client solutions, acting as liaison between technical and non-technical counterparts
* Meet customers at regular intervals and build strong and positive relationships with them, becoming a trusted advisor for their technical queries
* Analyse customers' support requirements and identify areas where the company can offer improved service or introduce support cost efficiencies
* Manage ongoing technical reports to customers
* Identify improvement opportunities in internal processes and customer services
* Monitor clients' technical documentation and maintain a clear focus on enhancing knowledge management
* Liaise with the sales team when developing new proposals
Qualifications
* Computer Science degree or diploma, equivalent technical qualification, or equivalent experience
Experience
* 8 years' experience in a technical ICT environment
* 5 years' experience dealing with technical and management stakeholders in a corporate environment
* 3-5 years' experience dealing with most of the following technologies
* Windows, networking, citrix, virtual environments, backups, antivirus, monitoring
Required Skills and Knowledge
* Excellent communicator, comfortable managing the expectations of customers as well as senior internal technical and managerial staff
* Strong technical knowledge
* ITIL knowledge and experience an advantage
The successful candidate
* Is outgoing and customer focused
* Has a flair for technology and enjoys challenging projects
* Enjoys working with teams and liaising with multiple stakeholders
* Has a flexible attitude towards work and is deadline oriented
* Is analytical and pays excellent attention to detail
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