Field Services Engineer- Dublin
You shall be based remotely providing and maintaining continuity of service, resolving any technical issues, including complex issues, which may occur at ESP offices and other ESP supported sites throughout ESP's global operation.
• Carry out regular routine preventative maintenance on the range of passenger processing equipment within any regional airport or ESP supported site as required or requested by the line manager.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any faults within agreed within SLA's.
• Troubleshoot and resolve all airline host and connectivity issues and initiate the return of faulty customer equipment according to the customer maintenance contract.
• Maintain high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk incident can be updated as required.
• Identify any spares required and advise accordingly to ensure that the customer incident can be updated accordingly
• Deliver customer focused service which supports increased customer satisfaction.
Essential Skills & Experience we are looking for:
• At least 1 years’ experience within an IT Support role
• Good knowledge and experience in Microsoft Desktop software (Windows 98/2000/XP, Office 97/2000/XP
• An understanding of network protocols, server hardware and configurations or other IT qualifications.
• Good verbal and written communication skills
• Excellent customer service skills
• Self-motivated with willingness to learn and adapt to any new change or situation
Working Hours: Monday to Friday 0900-1730 + on call every third week
Salary: 25,000 Euros + company car provided
In return:
We offer a free Learning and Development portal that boasts thousands of courses.
We also provide employees with Perkbox which enables discounts with most major retailers restaurants and leisure providers.
About ESP
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are head-quartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs in Hong Kong, Singapore, Trinidad, Chicago and Mexico. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic. We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.
Sound Interesting? Please apply today for a quick response.
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