TitanHQ are hiring a technical support engineer to provide support for our range of UNIX (FreeBSD) and Linux (Ubuntu) based appliances. This is an opportunity for a graduate to learn valuable UNIX skills, or a guru to add their valuable knowledge to the team. This is a full-time, permanent position.

The successful candidate will:

- Be fanatical about providing excellent customer support

- Have a good understanding of TCP/IP and protocols, specifically SMTP, DNS and HTTP/S

- Be able to conduct research into technical issues and other products

- Have strong analytical and problem-solving abilities

- Be able to document procedures and processes to create knowledge-base articles

- Have excellent spoken and written English, additional languages will be an advantage but are not required

- Relocate or commute to Galway

Knowledge of, or experience with the following items will be an advantage:

- Amazon Web Services Elastic Compute Cloud (EC2)

- Virtualization environments (VMware, Hyper-V, XEN, ProxMox, etc)

- Postgresql 9

- Microsoft Exchange (ALll versions)

- Exchange Online (Office365)

- Postfix MTA

- SpamAssassin 

- Amavis-new MTA

- Squid proxy

- Apache HTTP server

- SQL, Perl, PHP, SH and BASH shell scripting, Python

This is an opportunity to join a rapidly expanding dynamic Internet company with a global customer base and impressive year on year revenue growth. TitanHQ are located in Galway supporting thousands of customers world-wide with innovative virtual appliance solutions.