Junior Cloud Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Job Ref:

Digital Planet is Ireland's leading Cloud Services Provider, providing flexible, secure and highly available systems to a wide range of Irish and international clients. Digital Planet is seeking a junior cloud support engineer to join our team, based out of our head office in Cherrywood, Dublin.
This is a support role which will offer the right candidate significant opportunity for development and advancement of their career in IT.


* Work within a support team with varied skill sets and experience
* Support customer environments & respond to change requests
* Maintain and improve documentation of customers' environments
* Provide comprehensive troubleshooting to resolve technical issues
* Work within change management policies to ensure success of changes

Essential skills and experience

* Experience with VMware vSphere 5.5 or later (ideally with certification)
* Microsoft Server 2008 R2/2012/2016 (including Active Directory)
* Basic networking skills
* >6 months' experience in a customer-facing technical support role for a Managed Service Provider and/or
* >6 months' experience in a Systems Administration Role (VMWare, Windows Server, & Networking)
* Excellent communications skills, written and verbal
* IT Degree or equivalent combination of qualifications and experience

The Candidate

* Decisive, dynamic and dedicated: enthusiastically delivers to a high standard
* Self-reliant and comfortable taking ownership of tasks
* Conscientious and trustworthy, with good judgement and attention to detail
* A capable multi-tasker who can prioritise, organise and deliver under pressure
* Enthusiastic, ambitious & eager to learn and develop skills
* Strong troubleshooting and communications skills essential


* Laptop
* Free parking
* Training and development
* Health insurance & Pension upon successful completion of probation

For more information please apply here or contact Michal for more information (01 4396811)

Ref ITC:1721

Contact Details:
Tel: +353 1 4396811
Contact: Michal Gawronski

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