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Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Allen Recruitment
Job Ref:

Support Analyst

Our client is one of the most famous names in the IT industry who have for several decades been pioneers in the industries, remaining as one of the world's top IT companies and employers. With an EMEA Headquarters in Dublin 18 they continuously improve work processes, employee experience and the tools they use to be successful.

They require a Support Analyst with 3-5 years' experience in L2/L3 Application Support, in a ticketing support environment. Initially on a 12-month contract, responsible for providing advanced technical support to developers, testers, PMs and end users for a range of products.


What will you be doing?

* Administration and technical support on a range of products.
* Provide 3rd level technical support developers within fast moving EMEA environment in conjunction with USA/China.
* Providing high priority technical support on below products, Connect, Codeflow, Symbols, research, APIScan, Source Depot/Perforce/TFS, Team Foundation Server/Product Studio.

Do you have the right experience for this role?

* 3-5 years' experience in L2/L3 Application Support, in a ticketing support environment.
* Excellent troubleshooting skills.
* Degree level qualified in a related field.
* Strong Networking and Certifications.
* Solid communication skills, both written and spoken.
* Strong customer service skills and focus.
* Wiliness to work weekends.

What can I gain from this employment?

* The company has consistently been voted one of the best large companies to work for in Ireland.
* Great onsite subsidized canteen with top class food.
* On-site parking and close to Luas and bus links.
* Very flexible and grown up working environment.
* A diverse multicultural environment.
* 25 days' annual leave (pro-rata) per annum plus paid bank holidays.

Interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!


Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website -

Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040 or +353 (0)21 2028035.


Contact Details:
Allen Recruitment
Tel: 353 1 6694040
Contact: Cian Dillon

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