IT Helpdesk Support Technician/Dublin/Ireland

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary Description:
Negotiable
Posted:
04/01/2017
Recruiter:
ITech Consult Recruitment
Job Ref:
916145FK

IT Helpdesk Support Technician/Dublin/Ireland

Reference No: 916145FK

Sector: Aviation and Aerospace

Location: Co. Dublin

Job Type: Permanent

Introduction:

Our client is a world-leading manufacturer that prioritise in safety. They are looking for IT Helpdesk Support Technician to join their team. The role will include both Level1 and 2 support. The position comes with a competitive salary and excellent benefits.

Role:

* Provide initial point of contact IT support for all internal employees worldwide
* Ensure all calls and emails are logged in Support Desk and followed through resolution
* Provide high issue resolution level at first point of contact
* Escalate more complex or critical issues to IT Manager
* Define and document helpdesk solutions and operating procedures
* Utilise approved centralised tools, processes, knowledge bases and procedures
* Respond to inquiries concerning system software and application issues
* Resolve all hardware problems - PCs, Laptops and peripherals
* Set up new users and ensure all logs for equipment and users are maintained
* Ensure accuracy of information with all data

Skills / Experience:

* Proven ability to diagnose issues involving desktop applications
* Good knowledge of Win7
* Working knowledge of Networking including wireless networking and VPN
* Working knowledge of Microsoft Office and Outlook
* Knowledge of Microsoft Server (2008 - 2012R2)
* Basic Knowledge of TCP/IP networking and understanding of switching and firewalls
* Demonstrable passion for computers and IT
* Excellent command of English, both written and spoken
* Excellent interpersonal skills - a positive team player
* Intermediate level knowledge of French language

Nice to have:

* Basic knowledge of VB Scripting and C# development
* Third level Qualification

About Us:

Since the foundation of our parent company - ITech Consult AG in 1997, we have continually extended our network of computer experts. ITech Consult has offices in Switzerland, Germany, UK and Ireland. Freelance IT specialists benefit from our comprehensive service offerings: including job evaluation, support in the application phase through to legal requirements, setting up of Irish Ltd Companies and on-going administrative support with our clients.

Contact Details:
ITech Consult Recruitment
Tel: +353(0)1 9010332
Contact: ITech Consult AG

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