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Helpdesk Engineer

Job Category:
Technical Support - L 1, 2,3, Other - IT Trainer, Tech Writer, etc
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
West Dublin
Location:
Dublin West
Salary:
€20,000 to €24,000 per annum
Posted:
07/11/2016
Recruiter:
Allen Recruitment
Job Ref:
BBBH10058

Fantastic opportunity for a Helpdesk Engineer to join an exciting and growing Telecoms Company based in Dublin 12. Our Client is a leader in telecom services, including sip trunking and hosted PBX
As part of the team working you will be working alongside experienced engineers while learning on the job.
Why would I be interested?

* Competitive starting salary
* Opportunity to work for a leading Telecoms company
* Training provided

What will I be doing as a Helpdesk Engineer?

* You will be responsible for managing assigned customer case and recording and logging all customer queries and requests by telephone and email.
* Respond to clients promptly and clearly with a resolution
* Remote support for all client hardware
* Escalate issues when necessary within the company or third parties.
* Provide internal customer service related reports and documentation

Required Skills

* 1+ years' experience in a Helpdesk/Customer support role.
* Relevant 3rd Level Qualification e.g. Computer Science
* Networking knowledge an advantage.
* CCNA desirable but not required.
* Experience/Knowledge in a Cloud or hosted (SAAS) Software as a Service environment.

Contact Details:
Allen Recruitment
Tel: 353 1 6694040
Contact: Cian Dillon

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