Deskside Support Analyst

Deskside Support Analyst required for a 3-month contract role in Dublin 15 working with a leading IT Company. This is an exciting opportunity to work in an environment with multiple devices and applications all while developing your technical skills.

Why would I be interested in this Job?

* Working with in global leader in Information technology
* Immediate start available
* Modern Office with great facilities

What will I do as a Deskside Support Analyst?

* Install, troubleshoot and repair computer hardware (PC and Mac).
* Provide technical assistance and training to end users on computer operating systems and approved applications.
* Coordinate efforts with 3rd party vendors to repair faulty hardware.
* Instruct and assist end users in the use of computer equipment, software and accessories.
* Document all support activity within the IT Incident and Change Management tracking tool.
* Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc.

What do I need to become a Desktop Support Analyst?

* Bachelor's Degree or related technical education
* 3+ years' experience large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
* Strong communication and problem solving skills
* Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests.
* Aptitude for acquiring skills in technical repairs and an eagerness to learn.
* Demonstrated ability to communicate complex technical concepts in simple language. Strong experience and working knowledge of current Windows Operating Systems.
* Ability to prioritize and complete multiple tasks simultaneously.
* Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
* Active Directory working knowledge.

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