Sorry, but this job has expired. Please try another search or browse our jobs.

Service Desk Support L3 - Windows

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
East Ireland
Salary Description:
FRS Recruitment
Job Ref:

Service Desk Support Engineer

The duties of the role will include;

* A combination of in-house support, onsite preventative maintenance days, customer installations/upgrades, onsite remote support
* Provide a point of contact for customers who need to log support incidents via phone or email
* Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software
* Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
* Escalate more complex or critical issues to appropriate senior staff
* Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
* Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
* Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
* Develop and maintain a complete understanding of the clients products and on-going releases

Requirements :

* Minimum 2-5 years experience of working in a Service Desk or busy support environment
* Third Level qualification in field of IT
* Ideally MCSA / MCSE / Comptia N+ / Comptia Server+ certified
* Experience supporting a user group of 50-100 clients.
* Excellent Desktop, laptop and other user device support and troubleshooting
* Administrative Knowledge of Windows Server Support - 2003, 2008 and 2012
* Microsoft Active Directory administration skills
* Microsoft Exchange knowledge and Office 365 an advantage
* Kbnolwedge of SQL
* Basic understanding of windows networking (IP, DHCP, DNS etc.)
* Firewall, routing and switching experience an advantage
* Good backup Software Support knowledge
* Strong Interpersonal skills with ability to support and communicate with users on all levels
* Good troubleshooting and analytical skills
* Self starter who uses own initiative
* A strong desire and ability to learn new technologies quickly

Apply today!

Are you an experienced Helpdeak Support professional that is looking for a change in your career? If so please send an updated cv in strict confidence for this Service Deak Support role to Carl Casey, IT Recruitment Consultant, FRS Recruitment (086-7838584) via the apply link or share with friends/colleagues.

FRS Recruitment is committed to promoting diversity and disability in the work place and is a KANCHI 100 company.

Contact Details:
FRS Recruitment
Tel: 00353 867838584
Contact: Carl Casey

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings