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Service Delivery Manager

Job Category:
IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Hybrid working
IT Search & Selection
Job Ref:

Contract role:
Service Introduction Manager

Key Responsibilities:

• Oversee and execute Service Introduction (SI) activities, fostering collaboration with internal and external stakeholders, and providing regular reports to program management.

• Take ownership of the delivery of SI deliverables linked to the ISO program, reporting progress and ensuring the quality of final deliverables at various stages.

• Provide senior-level updates to program management, presenting status reports on progress and the quality of deliverables during intermittent stages.

• Lead and manage SI at key checkpoints throughout the project journey, ensuring validation requirements are met.

• Supervise a team engaged in SI activities, fostering a collaborative and efficient work environment.

• Collaborate with Technology Services (TS) and external suppliers, establishing processes, Key Performance Indicators (KPIs), and Service Acceptance Criteria.

• Ensure adherence to the bank's SI policy and processes.

Desirable Skills & Attributes:

• Previous experience within the Banking Arena is beneficial

• Proficiency in IT Service Delivery and IT Operations Management.

• Expertise in Vendor and Partner Management, collaborating closely to seamlessly integrate services into the Bank's processes.

• Familiarity with Security and Compliance, ensuring solutions align with requirements such as data protection, authentication, and authorization.

• Strong documentation skills, maintaining detailed records of service integration designs, configurations, and procedures.

This is a day rate role with an immediate start available
If you're interested in the role, please apply through the appropriate link

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Contact Details:
IT Search & Selection
Tel: +353 1 507 9291
Contact: Karla O'Rourke

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