IT Support Analyst

Location: Belfast with travel to Dublin

Hours: 37.5 hrs per week, Mon - Fri 09.00-17.30

Responsibilities

Whilst the role is based from the Belfast office, the requirement is to undertake scheduled visits monthly to the Dublin office. This as well as scope for unscheduled visits based on business demand.

•Monitor ITSM tool to check whether there are any pending tickets assigned, check every 1 hour, depending on call volumes

• Resolve pending tickets

• Current technologies server hardware and software support

• Current technologies clients' hardware and software support

• Configuration Items Management and logistic

• User account and email management

• Windows Platform Deployment -builds of Windows images, working knowledge and build computers when required

• Hardware expertise: maintenance and support of server, desktops, laptops, and thin clients.

• Use of ITSM software, knowledge of ITIL procedures

Skills:

• MCSA / MCITP Windows Server Administration (desirable not essential)

• Working knowledge of Citrix and virtual platforms

• Working knowledge of Server hardware support

• Working knowledge of current client devices: PC, Macs, mobile devices

• Working knowledge of network infrastructure and devices

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