Annual salary: up to £29,993.60 Planner / Works Programmer Belfast £29,993.60 per annum + overtime Permanent Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed. In May 2021, Mears had over 19000 service users across five regions: Northwest, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. The right candidate will be a part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. Key Responsibilities Planner / Works Programmer Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives, and work instructions always and keep all supplied company assets in a good condition in line with the company policies and report to your manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. Qualifications & Requirements Planner / Works Programmer Previous experience as a Planner Very strong IT user skills Logistics experience Experience within Social housing NVQ level 2 in Business Administration (Desirable) What We Can Offer Planner / Works Programmer 25 days annual leave plus bank holidays. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Access to EAP which includes counselling sessions. Access to additional training such as mental health first aid/fire marshal training/ safeguarding level 2. If you feel you have skills and experience needed, please apply below via the link. If you have any further questions, please contact Michael Farrell on (url removed) or (phone number removed), quoting the job reference number for further information. We look forward to hearing from you soon. As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Please note that all our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship and all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment

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