IT Field Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
PFH Technology group
Job Ref:

IT Field Engineer

PFH Technology Group is seeking an IT Field Engineer to join our collaborative working team.

full drivers licence required

Duties Include:

* Providing L2 Support onsite to our clients
* Meeting our SLA's by resolving Ticketing and Service requests
* Working closely with the client's IT Team on-site
* Take personal responsibility for ensuring an excellent relationship with the client
* IT problem solving and communicating with non-technical clients

Some Desired Technical Experience:

* Windows Server (All OS) essential
* Desktop / Laptop hardware skills
* Service hardware technologies
* Microsoft Hyper-V
* Excellent knowledge of Office 365
* Microsoft Apps (Teams, SharePoint, One Drive)
* Active Directory User, Group and Permission Management
* TCP/IP, DNS, Firewalls (SonicWALL), VPNs
* Familiar with backup software and solutions (Veeam, Arc Serve, Commvault,Backup Exec)
* Previous experience providing Remote and/or Deskside client support.
* Windows 7 & Windows 10 troubleshooting and support in a business environment.

Skills Required:

* An ability to communicate verbally and via email with all customers in simple and understanding manner
* An ability to follow through and close out all issues to customers' satisfaction
* An ability to assess each user's IT knowledge levels
* Being able to work under pressure
* An ability to think logically
* Good analytical and problem-solving skills
* Good interpersonal and customer care skills
* Good accurate records keeping
* Willingness to learn in a fast-paced environment
* Professional and flexible attitude

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway

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Contact Details:
PFH Technology group
Tel: 01
Contact: Kate Ruane

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