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Service Desk Lead

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
itContracting – an eir evo company
Job Ref:

itContracting are seeking applications for a Service Desk Lead, this is a permanent onsite position locating in Kingscourt, Co.Cavan.

The role includes promoting management of IT Services to business units by adhering to ITIL and ISO Service Management principles. The Service desk Lead will resolve incidents, problems and major incidents assigned. This role will involve working closely with IT teams to carry out ‘business as usual’ tasks as well as assisting from time to time with project work including testing, documentation, and training if necessary.

The role requires the individual to be fully proficient with supporting latest client/server operating systems and cloud technologies.

The successful candidate should be proficient with support of:

- Active Directory - AD trusts; DNS; DHCP; Group Policy Management
- O365 Admin & Management
- MS Exchange
- Windows Server OS
- Anti-Virus solutions
- Patching processes and tools
- Audio Visual Equipment
- Networking
- End user computing

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information, please apply here or contact Paul Evans ( in
itContracting directly. Eirevo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation, or disability. Eirevo / itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with Eirevo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Eirevo / itContracting.


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Contact Details:
itContracting – an eir evo company
Tel: 00353878587672
Contact: Paul Evans

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