Position: L2 Network Support Lead (Belfast or Dublin)
We are seeking a talented L2 Network Support Lead to join our team and take charge of managing dedicated support teams. This position offers an exciting opportunity to lead and ensure the ongoing operation of services for our clients. You will play a pivotal role in defining and delivering value to both clients and internal stakeholders.
* Lead and manage the support team on a day-to-day basis, ensuring customer SLAs, operational KPIs, and quality standards are met
* Optimize resource and skill allocation to effectively handle workload
* Serve as an escalation point for complex technical issues, providing guidance and support to the team in their resolution
* Collaborate closely with other IT teams, vendors, and service providers to address incidents and service requests
* Foster people management and development, nurturing a positive attitude and high levels of customer service
* Contribute to the overall development and improvement of operational systems and processes
If you are a motivated and experienced network support leader looking to take your career to the next level, we encourage you to apply for this opportunity. Join our dynamic team and make a significant impact in a fast-paced environment.
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