itContracting are currently seeking applicants for a Bilingual IT Support Engineer. This is a permanent position located with our client in Donegal (Hybrid working available)
It is mandatory that applicants be able to speak English and Italian
Responsibilities:
- Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN’s, databases, storage, servers.
- Managing incident queues
- Handling calls with Customers
- Managing communication with customers
- Responding in a timely fashion to reactive or proactive incidents
- Recording and documenting incident tickets
- Monitoring Phones, emails, webchats for any incoming incidents
- Reporting, Analysis, Service Improvement Plans, Process diagrams, Knowledge creation / Management, Major incidents management, Sys admin
Requirements:
- Ability to troubleshoot issues on Windows Servers, Windows workstation, Linux Operating systems.
- Knowledge of Application & Web Servers – Tomcat, Apache, IIS
- Knowledge on how to troubleshoot or manage databases – MySQL, Sybase, MariaDB, MongoDB, PostgreSQL.
- Effective communications skills
- Ability to multitask and work under pressure
- Time management skills
- Customer Service experience
- Proven strong written and verbal communication and interpersonal skills.
- Self-motivated and willingness to learn
- Proven ability to work well with technical and non-technical staff across numerous areas.
- Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
- Excellent problem solving and Root Cause Analysis skills
- Proficiency in understanding, analysing and defining corrective actions from data provided in logs, traces, and heap dumps.
- Understanding of virtualization and environments such as AWS, VMware, Virtual box
Desirable:
- Desktop support experience
- VMware sys admin or Database sys admin or Windows Server admin.
- Degree or Certificate in I.T. or related discipline is preferred
- ITIL certifications
- Technical Support experience working in a technical support role Tier 1/Tier Two.
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information, please apply here or contact Rebecca Ledden (rebecca.ledden@itcontracting.ie) in itContracting directly.
eir evo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.
Job Ref: ITC4775
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