Responsibilities: Provide remote and desk-side support services to end users. Troubleshoot PC-related problems either via phone, remote tools, or desk-side support. 2nd Level diagnostics and support on hardware, PCs, laptops, handhelds (IOS + Android), and printers. Build, configure, and deploy computers (desktops, laptops, tablets, handhelds) according to company standards and policies. PC and laptop re-imaging from scripts and installers. Managing devices with Microsoft Endpoint Configuration Manager. Packaging and deployment of software via SCCM. Remote access to fix issues via TeamViewer, MS Teams, etc. Citrix Netscaler installation and configuration. Office 365 management, and deployment. Managing users and groups within Azure Active Directory Microsoft Endpoint Manager (Intune). Requirements:. CompTIA A+ certification SCCM experience is required. Extensive knowledge of Win 7, Win 10 MS Office, and Office365. Ability to communicate clearly with customers and management

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