IT Coordinator (Field Service team)
itContracting are currently seeking applicants for an IT Coordinator for our clients Field Service team. This is a long-term contract or payroll/salary position for itContracting located with our client in the Manufacturing sector in Cork.
- Monitor IT Services assignment groups and queues, ensuring tickets are closed by team as per SLA and a timely fashion for requests.
- Maintaining team rota to ensure cover for holidays/sick leave/absence.
- Responsible for team being onsite between core hours of support.
- Point of contact for escalation to L2 Field Services team.
- Provide technical guidance/assistance to Field Services team members.
- Attend ad hoc meetings as required.
- Coordinator is responsible for account management, including scheduling and managing monthly review meetings and quarterly business reviews.
- Ensure the Field Services team maintains an excellent level of customer service by regularly assessing the performance of the agents.
- Use the customer satisfaction survey and other feedback to identify potential performance gaps and develop a continuous improvement plan.
- Use KPI reports to monitor team and provide feedback to the Service lead.
- Liaise with Service Lead on any training gaps for supported applications.
- Ensure all resource adhere to procedures and policies, such as dress code, health and safety etc.
(additional details available on successful application)
Candidates must be eligible to work full time and long term in Ireland or currently hold a valid appropriate long term work Visa to apply.
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Chris Byrne in itContracting directly.
eir evo, itContracting and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
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