Do you have a passion for customer service? Experience in booking online travel and good general geographic knowledge? Then we have the role for you! We are delighted to announce our permanent work from site roles based in Belfast City Centre! The role: You will deliver quality customer care to business travellers and find solutions for flights, hotels, and trains before and during their business trips. You'll make sure they fly with ease, arrive refreshed and alert for meetings, and return home on time to their families and friends. Benefits on offer: £10.50 per hour with automatic increase to £11.50 p/h following successful completion of training program (12 weeks). Up to £150 monthly bonus potential. Fortnightly pay. Bonus earning opportunities! 28 days paid holidays plus option to buy holidays! Free onsite Gym and Yoga Studio. Excellent transport links, with Lanyon Place Station a 2-minute walk from site. Refer a friend incentive earn up to £500 per successful starter plus additional monthly incentives. Employee Assist Program- a range of support and resources, accessed free PUREGYM Discount & 0% joining fee. Discount on car and home insurance with AXA! Free healthcare cover for you and your dependents with pension (after one year) UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Concentrix was named as a Top Company for career growth Responsibilities: Support for corporate travelers. Answering incoming calls and/or make outbound calls corresponding with travel customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures. Greet and converse with customers in a courteous, friendly, and professional manner. Respond to email/chat requests providing service and support in line with client standards. Utilize appropriate selling techniques to meet revenue goals. Accurately answer general travel and site related questions. Accurately track and report call types and service issues, raising cases with related departments to resolve issues. What you ll need A minimum of 2 years sales OR customer service experience in one place of employment. A great attitude and an ability to talk to people at all levels. A technical mindset you will need to have a strong understanding of technology & be able to navigate multiple systems whilst dealing with a customer. Excellent English written, verbal & communication skills. Strong typing skills with accurate punctuation & grammar. Good knowledge of countries around the world. Basic maths skills required. Experience within the travel industry is preferred but not mandatory. We can teach you the rest! What are you waiting for? We can t wait to meet you! Apply now and one of our friendly recruiters will take you through our straightforward recruitment process! It s that simple Applicants are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether they have dependents and women returning to the workforce
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