Service Desk Team Lead Type: Contract Day Rate: €250/day+ depending on experience Location: Dublin We are currently seeking an experienced Service Desk Team Lead to join our client on a day-rate contract basis. As a Service Desk Team Lead, you will be responsible for leading and managing our Service Desk team, ensuring the delivery of exceptional customer service and technical support to our internal users. Responsibilities: Lead and manage a team of Service Desk analysts, providing guidance, coaching, and mentoring to ensure high-quality service delivery. Ensure that all incidents and service requests are logged, tracked, and resolved in a timely and efficient manner, meeting or exceeding established service level agreements (SLAs). Monitor and report on team performance, providing regular feedback to team members and implementing corrective measures as needed to achieve performance targets. Collaborate with other IT teams and stakeholders to identify and implement process improvements, standardization, and automation opportunities to enhance service delivery. Handle any escalations when required Requirements: Proven experience as a Service Desk Team Lead or similar role, preferably in an ITIL-based environment. Strong technical knowledge of Microsoft Windows operating systems, Microsoft Office Suite, and common desktop and mobile hardware/software. Excellent leadership and team management skills, with the ability to motivate and inspire team members. Exceptional customer service and communication skills, with the ability to effectively interact with users of all levels. ITIL certification is highly desirable. If you are interested in this role or would like to discuss one of our other IT Support roles available please contact Jamie McCaul at Reperio Human Capital Reperio Human Capital acts as an Employment Agency and an Employment Business

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