itCotracting are seeking to recruit a Engineering Operations Manager for our client based in Waterford (hybrid)
Key Tasks and ResponsibilitiesAs a Engineering Operations Manager, your duties will include:
- Deliver a sustainable, profitable model for the professional services resources and practices, with monthly and quarterly revenue and utilisation targets
- Effectively manage the team members to ensure team objectives and business goals are achieved
- Effective and efficient scheduling of team members workload to achieve full utilisation
- Ensure team members are recording their time and review and authorise same
- Conduct individual performance reviews as per the performance management cycle
- Contribute to development and management of training and development plans for team members
- Collaborate with sales and architect teams to identify potential new services offerings
- Manage and resolve resourcing issues and contribute to business unit/area development plans
- Deliver exemplary customer service, including the maintenance of customer relationships to ensure repeat customers by taking care of any customer concerns or complaints quickly and professionally
- Develop and maintain productive relationships with inside sales team and client account managers
- Provide assistance to sales team and manage resource utilisation in selling and delivery of professional services to clients
- Have an extensive working knowledge of industry standards and practices, including product details and company services offered
Essential Requirements
- Technical Degree with related Industry qualifications (Microsoft Server admin, Project management and delivery / Lean / Prince / ITIL)
- 5+ years’ experience in managing the delivery of professional services projects within the ICT industry
- 5+ years’ previous service delivery and people management experience in a technical environment required
- Comprehensive industry knowledge of SME industry (5 – 250 user sites)
- Strong technical background, in delivery of Microsoft server and client application systems
- Proven ability to understand and help to solve the challenges and issues faced by technical consultants on a daily basis
- Strong demand and resource capacity management experience required
- Ability to interpret and understand client’s needs/requirements – support with technical presales and technical solutions design
- Demonstrable experience of best practice standards and methodologies for service management and delivery
- Full driving Licence essential
Desired requirements
- Commercial acumen with a deep understanding of consultancy led sales and delivery
Competencies Required
- Customer Service – Putting the customer at the heart of all decision making ensuring quality care is always a priority
- Leadership – lead, mentor and develop the team to get the desired business outcomes
- Decision making & problem solving – the ability to make decisions in a timely and effective manner utilising data to back up decisions
- Communications Skills – Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders
- Planning and Organisational Skills – The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved while multitasking in a fast paced and changing environment
- Attention to detail – continually checking work to ensure delivery of the highest quality
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Holly Grant directly at holly.grant@itcontracting.ie
eir evo, itContracting and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.
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