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L2 Field Service Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
Salary Description:
IT Search & Selection
Job Ref:

L2 Service Engineer required for permanent position by a leading IT outsourcing and cloud service provider. The successful candidate will provide onsite technical support to a large client base. This role offers good salary and career progression for the right candidate.

Please note this is a field role & candidates must hold a full Irish driving license to be considered.


- Dealing with various service requests from a large client base
- Taking ownership of problems and seeing them through to successful resolution
- Providing excellent technical Support to all clients while adhering to SLA’s
- Troubleshoot hardware, software, and network issues
- Administer backup and anti-virus software
- Organising prioritising and communicating effectively with both the internal team and clients

What do you need?

- 3+ years in a similar role; Managed Services, helpdesk, IT Support etc. providing Level 2 support
- Degree in Computer Science or equivalent
- Experience with Windows 7-10
- Skilled in networking infrastructures (Firewalls, Routers, VLAN, WLAN)
- Knowledge of cyber security
- Industry qualifications (CCNA, MSCE, MS Azure)
- Be available for on call (work out of hours) on a rotation basis.


- Salary 45-55k DOE
- 37.5 hours per week
- Pension
- Healthcare
- Education

Please only apply if you are eligible to work in Ireland. For further information you can contact

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Contact Details:
IT Search & Selection
Tel: +353 1 507 9284
Contact: Toni O'Rourke

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