Boutique Managed Service Provider is hiring a 1st Line Technical Support Engineer Hays Technology are work with a Managed Service Provider who are seeking a highly motivated and customer focused 1st Line Technical Support Engineer to join their growing team. As a 1st Line Technical Support Engineer, you will provide technical assistance to customers via phone, email, and chat. You will also be responsible for troubleshooting, diagnosing, and resolving technical issues related to various products and services.Responsibilities:
* Provide technical support to customers via phone and email, as required
* Troubleshoot and resolve technical issues related to products and services
* Escalate complex technical issues to second line support or higher as needed
* Document customer interactions and resolutions in a detailed and accurate manner
* Identify and escalate any recurring issues to the appropriate teams for resolution
* Collaborate with other teams to ensure timely resolution of customer issues
* Stay up to date with new products and services, and maintain knowledge of existing products and services
Requirements:
* Information Technology qualification/certification, or experience in a related field
* At least 1 year of experience in a technical support role
* Excellent communication skills, both written and verbal
* Ability to multitask and prioritise in a fast-paced environment
* Strong problem-solving and analytical skills
* Familiarity with Windows operating systems and associated packages
* Experience with remote support tools
* Experience with ticketing systems and knowledge bases
* A customer-focused attitude
This company offers a competitive salary based on demonstrable experience, as well as excellent opportunities for career growth and development. If you are a highly motivated individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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