Responsibilities: • Provide dedicated telephone, email, and desk-side support to all users. • Troubleshooting hardware, software, telephony, and networking issues. • Record, prioritise, assign, and manage all service requests and incidents according to SLAs. • Liaise with Level 2 support, 3rd parties, and other business units to facilitate resolution as quickly as possible. Skills and Experience: • Third-level qualification in IT-related discipline. • Minimum 2 years experience in a Service Desk or similar role. • Strong interpersonal skills with the ability to support and communicate with users on all levels. • Self-starter who uses initiative, and is able to work effectively as a team member. • Good communication skills (spoken and written). • Sound troubleshooting and analytical skills. • Microsoft and ITIL qualifications are an advantage. Products and Technologies: • Strong knowledge of MS Windows 10 installation, configuration, and troubleshooting. • Good administrative knowledge of Windows Server environments 2012, 2016, and 2019, including system management tasks including backup software. • Experience with Office Suite (2016) and Office 365. • Microsoft Active Directory and Exchange administration skills are an advantage. • Network technologies (WAN/LAN) and networking concepts (TCP/IP, DHCP, DNS, etc.) • SCCM knowledge desirable Click APPLY below. You can also contact me at or call me on (phone number removed)

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