IT Professional Ref. VAC-13252 West Donegal Perm. Role, Full-time Hours 3D Personnel Ltd is a Recruitment Company known across Ireland for supplying Professional staff, Trades and Labour and Operatives to all sectors throughout the U.K. and Ireland. We now also have a Multi-Sector division that offers a full end to end Recruitment service across all other sectors. Our client is a multifaceted business operating across the Retail sector in Donegal. Role profile The role of I.T Professional is a diverse role responsible for the management of IT infrastructure within the business whilst laterally sharing in the operation of an IT sales and service store, providing IT support across the business internally and a broad customer base externally. This position assists team members and customers in the locality and remote locations with technical support covering a broad range of hardware and software applications. Support includes installation and testing of computer systems and peripherals within established guidelines. The candidate will also assist in the day-to-day running of a busy IT sales and repair outlet. Responsibilities • Assist staff and customers with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. • Works with procurement staff to purchase hardware and software. • Assesses functional needs to determine specifications for purchase. • Repairing a broad range of hardware/phones/printers. • Working with retail customers to assess their needs. • Maintain & configure telecom systems. • Other duties as required Experience/Qualifications Required: 2+ years experience supporting Windows environments. Knowledge of cloud-based services, including VOIP, Security and SAS solutions. Experience troubleshooting hardware and software issues across a large range of devices. Experience installing software, patches, updates on Desktops, Laptops and Servers. Excellent Customer Service and retail Experience Good interpersonal skills Well organised and professional individual The ability to manage own workload, and work with others. Excellent communicator How to Apply: Please send your full and up to date CV along with a cover note or email to David/Robert in our Multi-Sector team in order to apply for this role. For a full list of jobs we currently have available please visit our website. 3D Personnel is operating as an Employment Agency and Business. Equality is at the forefront of our operation and we provide equality of opportunity to everyone. You can review our Privacy Policy on the home page of our website
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