Job Summary Our client is recruiting for an AV Break-fix and Event Support Technician reporting to and working within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of the onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, the AV Break-fix and Event Support Technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment. Primary Duties and Responsibilities Exercise successful collaboration with client-based personnel/teams and departments. Exercise successful collaboration with other contractors/subcontractors within the same space. Exercise successful collaboration with associated team members and departments. Perform supporting assists for end-user meetings/conferences/events. Perform routine preventive maintenance of technical systems, ensuring a ready to use state. Perform resolution of any system/equipment repair faults discovered within systems. Interface/liaison with others in efforts related to equipment faults and repair needs. Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs). Develop and manage/maintain an inventory tracking/recording mechanism. Track/update repair needs, work duties and events within ticketing systems. Produce summary and detailed reports. Maintain functional aspects of technical systems for an optimal ready to use state. Continue to progress elevated technical skills related to technical systems characteristics. Continue to grow and hone soft skills related to satisfactory client relationships. Create proper reporting materials to help express the value of the role to the client. Create an atmosphere of pleasure and confidence with the client experience. Required/Desired Knowledge, Experience and Skills Client relations related training/certifications. AVIXA CTS related certifications. Biamp related certifications. Crestron related certifications. Networking/IT related certifications. Superior client relationship management is a requirement for this position. Experience with audio-visual related systems (1-3 years of AV support preferred). Experience with video conferencing, unified communications, and collaboration platforms. Experience in a field related to providing face-to-face client technical systems support. Experience in a field related to providing technical systems support. Experience with supporting internal and external client relationships. Forward-thinking individual, with diligence and efficiency in multi-tasking. Possessing the ability to take ownership and provide solutions toward resolution. Excellent communications and client service skills, with consistent follow-through. Detail oriented and technically savvy

Email me jobs like this