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Level 3 IT Service Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
PFH Technology group
Job Ref:

Permanent Position with full benefits
Onsite in Dublin City Centre

PFH Technology are seeking an experienced a Level 3 IT Service Engineer for one of their Leading Clients based in Dublin City Centre.

The Senior Service Engineer resource will:

* * Provide third level technical support and meet our Customer SLA's
* * Be responsible for ensuring the IT infrastructure network systems and servers are maintained to best practice as stated in the document
* * Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures
* * Research current best practice technology solutions and translate them into our environment
* * Develop metrics to monitor and test systems ensuring constant improvement
* * Manage external vendors and third-party consultants to resolve issues
* * Be responsible for assisting in the management and completion of information technology projects and technical implementations
* * Provide technical expertise, leadership, and hands-on support to the Information Technology team
* * To participate in Change Advisory Board (CAB) and Problem Management meetings and to share information with the support teams
* * Supervise and support the Service Desk team members acting as the local Team lead
* * Be responsible for resolution of all tickets within agreed KPI timelines

Candidate Requirements:

* 5 + years IT Support / Engineer experience
* Onsite exposure with clients
* Multi tasking
* Excellent communication skills
* Mentor & lead an onsite team
* ITIL & CompTIA

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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Contact Details:
PFH Technology group
Tel: 01
Contact: Kate Ruane

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