Customer Service Representative

Job Category:
IT Sales / Digital Marketing
Job Type:
Level of IT Experience:
5-10 Years
East Ireland
€47,500 to €47,500 per annum
IRC - Irish Recruitment Consultants
Job Ref:

Soft drink manufacturing company looking to hire a Customer Service Representative on a temporary basis.

On-site: Wexford

Salary negotiable DOE

Direct report: Logistics Manager


* Develop supply chain programmes to improve supply chain efficiencies
* Consult with customers, sales and suppliers in order to improve performance, products and services, or operational solutions (e.g., freight and handling estimation, optimal supplier, load consolidation and distribution carrier selection)
* Manage future demand through proactive liaison with Customers, planning and production and stakeholders within the system
* Review customer and advise using knowledge of transport capabilities and provide feedback to customer of changes if required
* Manage customer issues ensuring effective communication internally, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers
* Process orders for goods and services with business partners, customers, suppliers, and Company associates, either through direct telephone contact or other electronic means, in order to increase speed and accuracy of order transactions
* Follow up with customers on products and services through monthly S&OP process and yearly customer satisfaction survey to determine satisfaction and to gain information for improvement
* Liaise with customers, vendor schedulers, production planners, operations, and quality assurance
* Gather and analyse key logistics metrics using data collection techniques (e.g., downloading of transactional data to spreadsheet format) to report results to Senior Management to be used in business plan and strategy development
* Performs other tasks, analysis and special projects as assigned
* Manage and maintain all relevant documentation ensuring that information is current, supporting the Company programmes, safeguarding and protecting all the Company information and property

The ideal candidate will have:

* Minimum 5 years' experience in a Customer Service or related role in a Food/Beverage/Pharma environment
* Third level degree or Diploma in a business related or equivalent discipline or Qualification in Logistics and Transport would be an advantage
* Knowledge/experience in the transport of dangerous goods and ADR regulations
* Knowledge of INCOTERM
* Experience in traffic coordination and transport scheduling
* Business proficiency in English
* Excellent PC skills and spreadsheet experience
* Strong analytical skills
* Ability to strategically align distribution processes to fulfil customer requirements
* Knowledge of specific supply chain capabilities, strategies, and interdependencies to perform short and long-term business planning
* Exposure to customs and excise would be an advantage
* SAP experience an advantage
* Excellent approach to Customer care including excellent telephone and listening skills

Guidant IRC is acting as an Employment Business in relation to this vacancy.

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Contact Details:
IRC - Irish Recruitment Consultants
Tel: 01-6610644
Fax: 00353 1 6610648
Contact: Quincy McNamara

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