IT Service Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Randstad Accountancy and Finance
Job Ref:

Day to day duties Report directly to Service Delivery Manager Act as the first point of contact for all IT issues / queries across all supported platforms Provide 1st and 2nd level support on all IT Issues / queries across all supported platforms (hardware & software) via both remote connections and desk side visits Log, track & update all calls received via phone & email with FreshService tool Attend daily & weekly meetings with IT Service Support team to highlight issues and identify trends Update and maintain a detailed documentation database which support the team Liaise with internal teams and 3rd party providers in relation to IT issues / queries on infrastructure, applications etc. Flexibility to remain onsite after rostered hours to ensure resolution of key issues if required Ad-hoc duties Assist Facilities with Desk Moves, power downs etc. Be available to facilitate out of hours work i.e. Weekday, Weekends and/or public/bank holidays as required Qualifications required Specific systems knowledge A strong understanding of the concept of troubleshooting with experience in investigating, identifying, replicating and resolving issues on a vast array of hardware and software platforms Knowledge and experience of providing high quality customer service to a diverse user base Working knowledge of Windows Active Directory and administration of Windows OS Working knowledge of the administration & use of industry standard email platforms e.g. Microsoft Outlook / Office365 Working knowledge and experience in the Microsoft Office suite of products i.e. Excel, Word, PowerPoint. Working knowledge of ITIL level call logging tools and experience in managing call queue and workloads within same. Working knowledge of IT Service Desk tools for remote issue resolution e.g. RDP etc. Experience required (years) 1-2 years prior experience in a similar role is desirable Computer Science related degree or diploma required Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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Randstad Accountancy and Finance
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