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Technical Support Representative

Job Category:
Software Developer/Engineer, Analyst (Business/Systems)
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
Full Remote
Salary Description:
Solas Consulting Group
Job Ref:

The Opportunity:
• Have you excellent customer service skills?
• Have you experience working in an ASP.Net/SQL Environment?
• Do you want a role with an organisation that actively promotes outstanding team members?

If you are ticking all these boxes, then look at the spec below for your next career move:

How you will make a difference:
• Deliver service and support to end-users via remote connection or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect problems to appropriate resource
• Accurately process and record call transactions using a computer and designated tracking software
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Stay current with system information, changes and updates

The skills you will bring:
• Ability to do shift work over 7 days as we operate on a 24/ basis
• Excellent customer service skills
• Knowledge of a foreign language an advantage
• Minimum 2 years of experience as a 2nd Line support in the software environment
• Good understanding of ASP.NET web applications and release process.
• Knowledge of SQL (MS Sql Server) experience with writing SQL queries and dealing with large data an advantage.
• Ability to read and analyse SQL procedures in case of data errors –
• Ability to crate ad-hoc reports using MS Excel and data exported from Data Bases.
• Experience with supporting financial, sales and stock tracking systems

What our colleagues love about Retail inMotion:
• Remote most
• Work life Balance
• Great colleagues
• Friendly Place to work / great atmosphere
• The opportunity to use your problem-solving abilities within our fast-paced environment
• Flexibility
• Diversity
• The opportunity to join the exciting industry of travel
If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 01 255 5302)

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Contact Details:
Solas Consulting Group
Tel: 01 2449520
Contact: Marty Hanley

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