Service Desk Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Randstad Accountancy and Finance
Job Ref:

Key Accountabilities Working across teams and closely with our customers, to deliver high quality technical and customer service as part of the ITSM built on the ITIL Framework. Provide remote support to users and solve non-complex incidents to minimise system down-time and loss of productivity. Escalating issues to management as appropriate. Using support tools to manage and track tickets and customer incidents and requests. Complete standard requests for computers, printers, multifunction devices, equipment, servers, M365, Azure and other systems in line with defined Service Level Agreements. Maintain clear and efficient communication with management and customers at all times. Meeting individual and team Key Performance Indicators. Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes. Education & Training Maintain continuous personal development and participate in team-based development, education, training and learning. Complete all mandatory training. Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources, (to include workplace experience placements where applicable). The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, you may be required to perform other appropriate duties which may be assigned to you from time to time. Requirements Relevant third level degree and or minimum 1-2 years industry experience in a similar role ITIL v3 or v4 Foundation Certification (desirable) Excellent Communication skills Fluency in English language written and oral Authorisation to work in Ireland Technical Knowledge of the following: Windows 10. MS Windows Server: 2008, 2012, 2016, 1019. MS exchange 2010 and above. Remote Desktop Server Implementations. Networking- Managed Switches, VLAN's, Wireless Access Points, Routers / Bridging. Security - Firewalls (SonicWall, Fortinet, Cisco, Spam Filtering, Web Filtering , Endpoint Protection, Security Best Practices. Cloud- Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud. Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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Randstad Accountancy and Finance
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