IP Operations Manager required for Irelands leading telecommunications company. This is a career making opportunity to lead and manage a growing team (currently 15 people) of highly skilled IP engineers / IP technical leads who provide advanced back-office support service for P1/P2 incidents.

This is a hybrid role and will require 2 day per week onsite in Dublin city centre office  

Responsibilities

·        Line management for the IP Back-office team including assigning/scheduling work assignments, training staff, developing performance, and conducting formal performance evaluations

·        The team manages critical business services, so this is dynamic environment that requires and experience manager

·        Promote preventative maintenance, lifecycle management, security and continuous service improvement measures

·        Ensure the IP Network is operated to the highest standards, instilling a culture of excellence and collaboration within the Back Office team.

·        Ensure 24/7 IP Operations Back Office cover is always available, ensuring adherence to key SLAs and KPIs

·        Provide monthly statistics on Team performance, Incidents, and network Change Request success rate

Requirements

·        4+ years line management experience within a Telco or Service Provider environment.

·        Excellent leadership, collaboration, and communications skills.

·        Experience in creating a high-performance culture through target setting, performance evaluation, and employee engagement.

·        Knowledge and experience of ITIL principles and methodology.

·        Although not a hands on technical role, the ideal person will come from an IP Ops / Network  background

Remuneration

·        80-90K starting salary

·        10% Performance bonus

·        5% Pension contribution

·        25 days holidays plus 2.5 company days

·        Healthcare Insurance

·        Life assurance