Customer Service Representative

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
0-1 Year
Area:
South Ireland
Location:
Tralee, Co.Kerry
Salary:
€25,000 to €26,000 per annum
Posted:
03/01/2023
Recruiter:
Red Chair Recruitment
Job Ref:
DM0112

We currently have a position for a Customer Support Representative working for our client in Co Kerry. This opportunity would ideally suit candidates with an interest in technology or someone who has worked in a client or customer support role, ideally with ticketing & problem-solving experience. Please note the working hours for this role is rotational shifts (7AM – 10PM) but will be rotated weekly.

 Required Skills:

  • Previous Call Centre experience
  • Knowledge of ITIL service delivery best practices
  • Experience with Windows 10
  • An understanding of MS Office applications/O365
  • Troubleshooting Hardware (Lenovo desktops / MS Surface devices)
  • Knowledge of Apple Mac/iPad a plus
  • Have worked in/with a Citrix environment in the past a plus
  • An understanding of Lotus Notes database structure and usage a plus

What we require from you:

  • Fast learner and good logical thinking
  • Good investigative and reporting skills
  • Ability to learn/apply/retain large volume of information
  • Prepared to be flexible in regard to working time when required
  • Ability to work under pressure while ensuring a good standard of work
  • Ability to Troubleshoot and analyse issues while suggesting improvements and workarounds
  • Candidates must be able to display why they want a job in IT and be able to talk to that interest and/or experience

If you are interested, please apply or email darragh.murphy@redchairrecruitment.ie

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Contact Details:
Red Chair Recruitment
Tel: 353 (0) 64 662 2007
Contact: Darragh Murphy

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