IT Field Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Not Specified
Salary Description:
Competitive salary offered
Candidate Source
Job Ref:

This is an exciting opportunity to work as an IT Field Engineer, home-start but working with on-site managers and staff to deliver ICT operations and service excellence. If you enjoy working with some autonomy, managing your own time and delivering excellent service to your customers, then this could be a great role for you. As an IT Field Engineer, you will work at sites across Northern Ireland and will have the opportunity to continue to build effective working relationships with users and stakeholders at all levels. Your role is to ensure that business and technology teams are supported and focused on the delivery of excellent customer service. In return, the company offers: A competitive salary Company car 5 weeks' holiday, plus bank holidays Entry into the contributory pension scheme after 12 months service and various discount schemes including Perks at Work. As IT Field Engineer, your responsibilities will include: Supporting and maintaining hardware, including local networks, software and fault logs, interfacing with other teams in respect of the WAN and Server infrastructure. Working with the IT Service Desk, acting as 1st, 2nd or 3rd line support, to diagnose breakdowns /faults and take corrective and remedial action. Sustaining ICT Services, owning issues to resolution and ensuring a clear hand-off to another issue owner. Advising, agreeing and implementing the distribution, use and best practice of software across available hardware to optimise end user efficiency. Guiding and coaching end users to optimise desktop and software. Checking end users compliance with IT policies, with particular reference to the security policy. Ensuring full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites. Ensuring compliance of all statutory requirements relating to ICT, including software licensing. Ensuring site documentation is maintained. The ideal IT Field Engineer will have excellent communication and customer service skills. You will also have a flexible approach to travel. Essential skills for this Field Engineer role include: Experience of delivering IT support to a range of suppliers at all levels. Advanced knowledge of Windows operating systems, Microsoft Office software, Mac OS & Google support. Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows, Google and Apple products. You will be joining the team of a leading security and facility services company, which provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Their acquisition in 2021 expands their footprint and infrastructure on a global and local level. Through their vast network of more than 800,000 employees, they leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, they are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so their communities can thrive. They believe there is no greater purpose than serving and safeguarding customers, communities, and people in today s world. Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site at BT3 9LN. The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver s license, utility bill (dated in the last 3 months), HMRC letter, an original bank statement, an original payslip, your birth certificate or a valid share code. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

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